All DISCO Offices in Pakistan: Find all DISCO offices in Pakistan, their locations, contact details, and what services each distribution company offers to electricity consumers.
All DISCO Offices in Pakistan:
Pakistan’s power sector can feel like a maze if you’ve never had to deal with it outside of paying a monthly bill. But the moment you need to file a complaint, apply for a new connection, or dispute a reading, knowing exactly which office to walk into — and where it is — becomes genuinely important.
DISCO stands for Distribution Company, and these are the regional electricity distribution firms that manage the “last mile” of Pakistan’s power grid. They buy electricity from generation companies, push it through local networks, and handle everything from billing to outages for ordinary consumers and businesses. There are currently eleven DISCOs operating across the country, each with its own territory, headquarters, and network of subdivision offices. This guide covers all DISCO offices in Pakistan, what they handle, and how to reach them. All DISCO Offices in Pakistan:
Why DISCOs Matter More Than People Realize
Most Pakistanis interact with their local DISCO far more than they realize. Every time you pay a bill at a franchise outlet, call a helpline about a tripped feeder, or submit a meter tampering complaint, that transaction flows through a DISCO. They’re the middlemen between the national grid and your kitchen light switch. All DISCO Offices in Pakistan:
The federal regulator — NEPRA, the National Electric Power Regulatory Authority — sets the tariff and oversight framework, but DISCOs handle the on-the-ground work. If your neighbor is stealing electricity, you call the DISCO. If your industrial premises need a new 500 kW connection, you visit the DISCO. If you think your meter has been running fast for six months, you file a dispute with the DISCO. All DISCO Offices in Pakistan:
Understanding the structure helps. Each DISCO has a headquarters (usually in a major city), then a network of circles, divisions, and subdivisions fanning out across its service territory. So even if the head office is in Lahore, you can often sort out routine matters at your nearest subdivision. All DISCO Offices in Pakistan:
All DISCO Offices in Pakistan: North and Punjab Region
LESCO – Lahore Electric Supply Company
LESCO is arguably the most well-known DISCO in the country simply because it serves Pakistan’s second-largest city. Its jurisdiction covers Lahore and surrounding districts. The head office sits on Shamsher Road in Lahore, and LESCO divides its territory into several circles including Lahore City Circle, Industrial Circle, and Cantt Circle among others. Customer service centers are spread across areas like Gulberg, Shahdara, Model Town, and Raiwind. All DISCO Offices in Pakistan:
LESCO’s helpline is 118, and it processes one of the highest volumes of complaint calls of any utility in the country on a daily basis.
MEPCO – Multan Electric Power Company
MEPCO covers the southern half of Punjab — a vast territory taking in Multan, Bahawalpur, Dera Ghazi Khan, Sahiwal, and more. The head office is located on Khanewal Road in Multan. Because the service area is so large, MEPCO operates through multiple regional circles. If you’re in Rahim Yar Khan or Muzaffargarh and dealing with a billing issue, you’re dealing with a MEPCO subdivision, not LESCO. All DISCO Offices in Pakistan:
The MEPCO helpline runs through 118 as well — that number is standardized across most DISCOs — and the company has been progressively expanding online complaint portals to reduce the need for in-person visits. All DISCO Offices in Pakistan:
FESCO – Faisalabad Electric Supply Company
The industrial heartland of Pakistan — Faisalabad and its surrounding textile belt — is FESCO territory. The head office is on Satiana Road, Faisalabad. FESCO handles a disproportionately large share of industrial load given how many textile mills and processing units fall within its coverage. Circles include Faisalabad City, Jhang, Sargodha, and Toba Tek Singh, among others. All DISCO Offices in Pakistan:
If you run a factory or commercial setup in that belt and need load enhancement or a new connection, the relevant FESCO divisional office is your first port of call.
IESCO – Islamabad Electric Supply Company
IESCO covers the federal capital and the northern Rawalpindi region, stretching into Attock, Chakwal, and Jhelum. The head office is located on St. 40 in the G-7/4 sector of Islamabad. Because the territory includes the capital and a dense cluster of government offices, embassies, and high-profile commercial areas, IESCO tends to have somewhat higher service reliability than DISCOs in less urbanized zones. All DISCO Offices in Pakistan:
Circles under IESCO include Islamabad, Rawalpindi, Attock, and Chakwal circles. Consumer facilitation centers have been set up in areas like Blue Area and Rawalpindi Cantonment for walk-in queries.
GEPCO – Gujranwala Electric Power Company
GEPCO serves the Gujranwala, Sialkot, Narowal, and Hafizabad districts — an area known for its leather, surgical instruments, and sports goods industries. The head office is in Gujranwala. Because the region has strong industrial activity, GEPCO sees significant demand for high-tension connections and power factor improvement consultations from manufacturing units.
PESCO – Peshawar Electric Supply Company
Cross over into Khyber Pakhtunkhwa and the distributor changes to PESCO. The head office is in Peshawar, and the company covers a vast and often topographically challenging area including districts like Mardan, Abbottabad, Kohat, Bannu, and much of the tribal areas. The head office address is Pesco House, Warsak Road, Peshawar.
PESCO has historically struggled with high transmission and distribution losses — some of the highest among all DISCOs — partly because of the difficult terrain and partially because of systemic issues with electricity theft in certain areas. The company has been under significant reform pressure from NEPRA over these figures.
DISCO Offices in Pakistan: South, Balochistan, and AJK
HESCO – Hyderabad Electric Supply Company
HESCO covers Sindh outside of Karachi — essentially the interior of the province plus Hyderabad city. The head office is in Hyderabad. Districts under HESCO’s coverage include Mirpurkhas, Tando Allahyar, Badin, Thatta, Jamshoro, and others. Given the agricultural nature of much of this territory, a major portion of HESCO’s connections are agricultural tube-well feeders.
The company’s head office is at Qasimabad, Hyderabad. HESCO has separate agriculture, commercial, and domestic sections within its divisional offices to handle the different customer categories.
SEPCO – Sukkur Electric Power Company
SEPCO handles upper Sindh — Sukkur, Khairpur, Larkana, Shikarpur, Jacobabad, and Kashmore among the main districts. The head office is in Sukkur. SEPCO covers a geographically scattered territory with a predominantly rural and agricultural consumer base.
SEPCO and HESCO are often grouped together in policy discussions about under-resourced DISCOs because both serve provinces where recovery rates and collection efficiency have historically been challenging for the federal energy ministry.
QESCO – Quetta Electric Supply Company
For Balochistan, QESCO is the primary distribution company. The head office is in Quetta, on Airport Road. QESCO has the largest service territory by geographic area of any DISCO in Pakistan — it covers most of Balochistan, which is itself the country’s largest province. But the load density is low, meaning lines often run for enormous distances to serve relatively few consumers.
QESCO has several circle offices across Balochistan in cities like Turbat, Khuzdar, Zhob, and Hub. Infrastructure maintenance across such a spread-out network is a significant operational challenge.
TESCO – Tribal Areas Electric Supply Company
TESCO is a newer entity that was carved out to serve the former FATA regions — now merged into Khyber Pakhtunkhwa. The head office operates out of Peshawar. TESCO faces unique challenges: it manages areas that were historically under separate legal frameworks, have limited grid infrastructure in some parts, and are in the process of integrating with the broader national grid.
AEDB / AZAD – AJK Electricity Distribution
Azad Jammu and Kashmir has its own power utility — sometimes referred to under the AJK Services umbrella or AJKEPD (AJK Electricity Public Department), which is distinct from the main DISCO network under CPPA-G (Central Power Purchasing Agency – Guaranteed). AJK’s electricity distribution is managed through the AJK government structure, with the main office in Muzaffarabad.
Because AJK is a self-governing territory, its electricity affairs are administered differently than the federal DISCO system, though NEPRA still plays a regulatory role in some aspects.
What Services Can You Actually Get at a DISCO Office?
People often show up at a DISCO office unsure whether they’re in the right place or need to go somewhere else. Here’s what a divisional or sub-divisional office can typically handle:
New connection applications are usually processed at the divisional level. You’d bring ownership documents, a site plan, a CNIC copy, and the connection application form. Depending on the connection type (domestic, commercial, industrial), the required capacity, and whether infrastructure needs to be extended to reach your premises, the timeline can range from a few weeks to several months.
Billing disputes are one of the most common reasons people visit in person. If your bill has a sudden spike and your consumption hasn’t changed, you can file an application for meter testing. The DISCO is obligated under NEPRA regulations to test the meter and respond within a defined timeframe.
Load enhancement and tariff change requests — say you want to upgrade from a 5 kW connection to 15 kW, or shift from domestic to commercial tariff — are processed at the divisional office with supporting documents.
Outage complaints technically go to the helpline (118 is the standard number across most DISCOs), but persistent or recurring faults in your area can be escalated with a written complaint to the subdivision.
How to Find Your Specific DISCO Subdivision
The right subdivision for you depends entirely on your address. Every DISCO carves its territory into circles, then divisions, then subdivisions. Your electricity bill actually tells you which subdivision you’re billed under — look for the reference number or the office address printed on the bill.
If you’ve lost a bill or can’t read the subdivision details, calling 118 and giving your account number will get you the information quickly. Alternatively, all DISCOs now have websites where you can enter your account number to pull up your billing subdivision.
For new applicants who don’t yet have an account, the general rule is: find the nearest grid station to your property, and the subdivision that manages that grid station’s feeders is your relevant office.
DISCO Office Contact Numbers and Websites
Rather than a raw list of phone numbers (which change more often than they should in Pakistan’s utility sector), here’s how to reliably find current contact details:
The NEPRA website (nepra.org.pk) maintains a registry of all licensed distribution companies with their current head office addresses and contact details. This is the most authoritative source.
Each DISCO also has its own portal — lesco.gov.pk, mepco.com.pk, fesco.com.pk, iesco.com.pk, gepco.com.pk, pesco.com.pk, hesco.com.pk, sepco.com.pk, qesco.com.pk — where you can find divisional office addresses, lodge online complaints, and check bill status.
The universal helpline number across most DISCOs is 118. It’s free to call from most landlines and many mobile networks.
Filing a Complaint Against Your DISCO
If you’ve tried the helpline, visited the subdivision office, and still haven’t had your issue resolved, you have a formal escalation path. NEPRA has a dedicated consumer complaint cell. You can file a complaint at nepra.org.pk or call their helpline at 0800-63772 (toll-free).
NEPRA is empowered to direct DISCOs to take corrective action and can impose penalties for non-compliance. Consumers who have been overbilled and won a dispute at the NEPRA level have successfully received refunds — it does work, it just takes time and documentation.
Keep copies of every bill, every complaint application, and every reference number you receive. That paper trail is your strongest asset if a dispute escalates.
FAQ
How many DISCOs are there in Pakistan?
There are eleven DISCOs operating in Pakistan: LESCO, MEPCO, FESCO, IESCO, GEPCO, PESCO, HESCO, SEPCO, QESCO, TESCO, and the AJK electricity department. Each covers a distinct geographic territory and reports to the federal Ministry of Energy through CPPA-G, with NEPRA acting as the independent regulator.
What is the helpline number for DISCO offices in Pakistan?
The standard helpline across most DISCOs is 118, reachable from landlines and most mobile networks. Some DISCOs also have dedicated WhatsApp complaint channels and online portals — check the relevant DISCO’s official website for the most current options.
Can I apply for a new electricity connection online?
Yes, most DISCOs have added online connection application options through their official websites. You upload scanned documents, fill out the form, and the process continues digitally until a site survey is required. However, certain steps — particularly the physical survey and meter installation — still require an in-person presence from the DISCO team.
What should I do if my DISCO isn’t resolving my complaint?
Escalate to NEPRA. You can submit a formal complaint through nepra.org.pk or call 0800-63772. Provide your account number, the nature of the issue, and evidence of previous attempts to resolve it with the DISCO. NEPRA has authority to direct the company to act and can penalize them for prolonged non-compliance.
Where to Go From Here
If you’re navigating a billing issue, a new connection, or a persistent fault, start with your subdivision — the address is printed on your electricity bill. For anything the subdivision can’t resolve within a reasonable timeframe, move to the divisional office, then the circle office. If all else fails, NEPRA is your regulatory backstop.
Bookmark your relevant DISCO’s website and save the 118 helpline. Most routine issues — duplicate bills, short outage reports, meter reading queries — can be handled over the phone or online without a trip to any office at all. Save the in-person visits for applications and disputes that genuinely need documentation to move forward.